We will be applying performance improvements to the Real-Time service.

Customers may experience a brief delay in real-time data updates while the work is carried out.

A new version of the 3CX PBX Collector, version 1.109.5.0, is being made available.

This release includes a fix for an issue where newly created users in 3CX were not being automatically created within Dimensions.

Customers with automatic updates enabled will be updated to this version automatically.

Customers who do not have automatic updates enabled should update the PBX Collector manually from the PBX Connection section of the Reseller Portal.

A new version of the 3CX PBX Collector, version 1.109.5.0, is being made available.

This release includes a fix for an issue where newly created users in 3CX were not being automatically created within Dimensions.

Customers with automatic updates enabled will be updated to this version automatically.

Customers who do not have automatic updates enabled should update the PBX Collector manually from the PBX Connection section of the Reseller Portal.

We will be applying an update to resolve an issue with handset provisioning where not all contacts within a directory were being returned.

We will be applying an update to resolve an issue with handset provisioning where not all contacts within a directory were being returned.

Dimensions 1.109.0 – June 3rd, 2026

Features

Conversational Intelligence
# ‘Call Scoring’ support added

Customer Portal
# Supervisor access type requirement no longer required on the ‘Recording Playback’ role

Dashboard
# Persistent Agent State filter now available on the Agent grid

Platform
# 3CX – Calls now suppressed if connections exceed 500
# Wildix – Initial beta support for Wildix integration

Provisioning
# Support added for Cloudflare R2 storage for call recordings
# Contact directory items now shown in the configuration section without searching

Reporting
# New ‘Queue Performance By Name’ report template added
# Filtering support added for ‘Force Away’ agent status reason
# New ‘Calls by Business Area’ report template added
# Percentage stat rendering improvements
# Report groups view added for ‘Long Calls’ and ‘Repeat Calls’
# Reports can now be set to auto-run if they have not already been run
# Scheduled reporting based on day of the month
# Workspace configuration support added for setting top/bottom longest %
# Workspace configuration support added for setting repeat call duration
# ‘User Group Name’ field added to segmented list reports
# PII highlight added to transcription timeline

Voice
# Poly – VVX350 multi-page config support added
# Yealink – Support added for T73U/T73W/T77U/T85W/T87W/T88V models
# Short Display Name property added for users to use on BLFs etc.

Connect Web
# Double-click to dial support added from a contact
# BLF support added for contacts in Favorites
# Contacts view is now shown automatically when initiating a transfer
# Personal contact directory support added
# ‘Send to’ option added on Contacts when WebRTC is on a call
# ‘Add Contact’ option added from Call History
# SIP registration now only uses the configured primary and secondary codecs.

Fixes

Billing
# Billing data was not being displayed on large accounts

Conversational Intelligence
# Auto region detection added to handle AWS bucket location
# Accept button to enable transcription was not selectable

Dashboard
# Dashboard layout could become corrupt

Infrastructure
# ACD feature control was failing after deployment

Platform
# Kazoo – Group pickup with a preceding webhook was being modeled incorrectly
# 3CX – Transient collector disconnects were causing calls to not be modeled correctly
# 3CX – Connections from the same device in the same call are now merged
# 3CX – Group names were not updating correctly
# 3CX – New queues were not visible when no agents had been added

Provisioning
# Unable to change tenant profile from ‘Insights’ to ‘Analytics’

Reporting
# ‘Agent Summary’ report was failing when child fields were added
# Changing sort order on reports could cause them to fail
# Filter pick list was showing duplicate entries when devices shared the same name

Reseller Portal
# Reseller portal was redirecting to the Keymap page with a 403 error due to a double locale in the URL

Voice
# Poly – Single line key configuration was incorrectly disabling call waiting
# Grandstream – HT812v2 was failing to provision
# Grandstream – Local DHCP server on Grandstream ATA is now disabled
# All user groups were not present in the phone directory
# Caller ID change was not working when the caller name contained a space
# User’s display name on the mainUserCallflow was not updating when their name changed
# Silent monitor QuickCall was incorrect when device-based
# Unable to save Account’s Emergency Caller ID in ‘DT-Callflows’

Webhooks
# Post-call webhooks were not being sent under load

Dimensions 1.109.0 – June 3rd, 2026

Features

Conversational Intelligence
# ‘Call Scoring’ support added

Customer Portal
# Supervisor access type requirement no longer required on the ‘Recording Playback’ role

Dashboard
# Persistent Agent State filter now available on the Agent grid

Platform
# 3CX – Calls now suppressed if connections exceed 500
# Wildix – Initial beta support for Wildix integration

Provisioning
# Support added for Cloudflare R2 storage for call recordings
# Contact directory items now shown in the configuration section without searching

Reporting
# New ‘Queue Performance By Name’ report template added
# Filtering support added for ‘Force Away’ agent status reason
# New ‘Calls by Business Area’ report template added
# Percentage stat rendering improvements
# Report groups view added for ‘Long Calls’ and ‘Repeat Calls’
# Reports can now be set to auto-run if they have not already been run
# Scheduled reporting based on day of the month
# Workspace configuration support added for setting top/bottom longest %
# Workspace configuration support added for setting repeat call duration
# ‘User Group Name’ field added to segmented list reports
# PII highlight added to transcription timeline

Voice
# Poly – VVX350 multi-page config support added
# Yealink – Support added for T73U/T73W/T77U/T85W/T87W/T88V models
# Short Display Name property added for users to use on BLFs etc.

Connect Web
# Double-click to dial support added from a contact
# BLF support added for contacts in Favorites
# Contacts view is now shown automatically when initiating a transfer
# Personal contact directory support added
# ‘Send to’ option added on Contacts when WebRTC is on a call
# ‘Add Contact’ option added from Call History
# SIP registration now only uses the configured primary and secondary codecs.

Fixes

Billing
# Billing data was not being displayed on large accounts

Conversational Intelligence
# Auto region detection added to handle AWS bucket location
# Accept button to enable transcription was not selectable

Dashboard
# Dashboard layout could become corrupt

Infrastructure
# ACD feature control was failing after deployment

Platform
# Kazoo – Group pickup with a preceding webhook was being modeled incorrectly
# 3CX – Transient collector disconnects were causing calls to not be modeled correctly
# 3CX – Connections from the same device in the same call are now merged
# 3CX – Group names were not updating correctly
# 3CX – New queues were not visible when no agents had been added

Provisioning
# Unable to change tenant profile from ‘Insights’ to ‘Analytics’

Reporting
# ‘Agent Summary’ report was failing when child fields were added
# Changing sort order on reports could cause them to fail
# Filter pick list was showing duplicate entries when devices shared the same name

Reseller Portal
# Reseller portal was redirecting to the Keymap page with a 403 error due to a double locale in the URL

Voice
# Poly – Single line key configuration was incorrectly disabling call waiting
# Grandstream – HT812v2 was failing to provision
# Grandstream – Local DHCP server on Grandstream ATA is now disabled
# All user groups were not present in the phone directory
# Caller ID change was not working when the caller name contained a space
# User’s display name on the mainUserCallflow was not updating when their name changed
# Silent monitor QuickCall was incorrect when device-based
# Unable to save Account’s Emergency Caller ID in ‘DT-Callflows’

Webhooks
# Post-call webhooks were not being sent under load

Dimensions 1.109.0 – June 2nd, 2026

Features

Conversational Intelligence
# ‘Call Scoring’ support added

Customer Portal
# Supervisor access type requirement no longer required on the ‘Recording Playback’ role

Dashboard
# Persistent Agent State filter now available on the Agent grid

Platform
# 3CX – Calls now suppressed if connections exceed 500
# Wildix – Initial beta support for Wildix integration

Provisioning
# Support added for Cloudflare R2 storage for call recordings
# Contact directory items now shown in the configuration section without searching

Reporting
# New ‘Queue Performance By Name’ report template added
# Filtering support added for ‘Force Away’ agent status reason
# New ‘Calls by Business Area’ report template added
# Percentage stat rendering improvements
# Report groups view added for ‘Long Calls’ and ‘Repeat Calls’
# Reports can now be set to auto-run if they have not already been run
# Scheduled reporting based on day of the month
# Workspace configuration support added for setting top/bottom longest %
# Workspace configuration support added for setting repeat call duration
# ‘User Group Name’ field added to segmented list reports
# PII highlight added to transcription timeline

Voice
# Poly – VVX350 multi-page config support added
# Yealink – Support added for T73U/T73W/T77U/T85W/T87W/T88V models
# Short Display Name property added for users to use on BLFs etc.

Connect Web
# Double-click to dial support added from a contact
# BLF support added for contacts in Favorites
# Contacts view is now shown automatically when initiating a transfer
# Personal contact directory support added
# ‘Send to’ option added on Contacts when WebRTC is on a call
# ‘Add Contact’ option added from Call History
# SIP registration now only uses the configured primary and secondary codecs.

Fixes

Billing
# Billing data was not being displayed on large accounts

Conversational Intelligence
# Auto region detection added to handle AWS bucket location
# Accept button to enable transcription was not selectable

Dashboard
# Dashboard layout could become corrupt

Infrastructure
# ACD feature control was failing after deployment

Platform
# Kazoo – Group pickup with a preceding webhook was being modeled incorrectly
# 3CX – Transient collector disconnects were causing calls to not be modeled correctly
# 3CX – Connections from the same device in the same call are now merged
# 3CX – Group names were not updating correctly
# 3CX – New queues were not visible when no agents had been added

Provisioning
# Unable to change tenant profile from ‘Insights’ to ‘Analytics’

Reporting
# ‘Agent Summary’ report was failing when child fields were added
# Changing sort order on reports could cause them to fail
# Filter pick list was showing duplicate entries when devices shared the same name

Reseller Portal
# Reseller portal was redirecting to the Keymap page with a 403 error due to a double locale in the URL

Voice
# Poly – Single line key configuration was incorrectly disabling call waiting
# Grandstream – HT812v2 was failing to provision
# Grandstream – Local DHCP server on Grandstream ATA is now disabled
# All user groups were not present in the phone directory
# Caller ID change was not working when the caller name contained a space
# User’s display name on the mainUserCallflow was not updating when their name changed
# Silent monitor QuickCall was incorrect when device-based
# Unable to save Account’s Emergency Caller ID in ‘DT-Callflows’

Webhooks
# Post-call webhooks were not being sent under load

Dimensions 1.109.0 – June 2nd, 2026

Features

Conversational Intelligence
# ‘Call Scoring’ support added

Customer Portal
# Supervisor access type requirement no longer required on the ‘Recording Playback’ role

Dashboard
# Persistent Agent State filter now available on the Agent grid

Platform
# 3CX – Calls now suppressed if connections exceed 500
# Wildix – Initial beta support for Wildix integration

Provisioning
# Support added for Cloudflare R2 storage for call recordings
# Contact directory items now shown in the configuration section without searching

Reporting
# New ‘Queue Performance By Name’ report template added
# Filtering support added for ‘Force Away’ agent status reason
# New ‘Calls by Business Area’ report template added
# Percentage stat rendering improvements
# Report groups view added for ‘Long Calls’ and ‘Repeat Calls’
# Reports can now be set to auto-run if they have not already been run
# Scheduled reporting based on day of the month
# Workspace configuration support added for setting top/bottom longest %
# Workspace configuration support added for setting repeat call duration
# ‘User Group Name’ field added to segmented list reports
# PII highlight added to transcription timeline

Voice
# Poly – VVX350 multi-page config support added
# Yealink – Support added for T73U/T73W/T77U/T85W/T87W/T88V models
# Short Display Name property added for users to use on BLFs etc.

Connect Web
# Double-click to dial support added from a contact
# BLF support added for contacts in Favorites
# Contacts view is now shown automatically when initiating a transfer
# Personal contact directory support added
# ‘Send to’ option added on Contacts when WebRTC is on a call
# ‘Add Contact’ option added from Call History
# SIP registration now only uses the configured primary and secondary codecs.

Fixes

Billing
# Billing data was not being displayed on large accounts

Conversational Intelligence
# Auto region detection added to handle AWS bucket location
# Accept button to enable transcription was not selectable

Dashboard
# Dashboard layout could become corrupt

Infrastructure
# ACD feature control was failing after deployment

Platform
# Kazoo – Group pickup with a preceding webhook was being modeled incorrectly
# 3CX – Transient collector disconnects were causing calls to not be modeled correctly
# 3CX – Connections from the same device in the same call are now merged
# 3CX – Group names were not updating correctly
# 3CX – New queues were not visible when no agents had been added

Provisioning
# Unable to change tenant profile from ‘Insights’ to ‘Analytics’

Reporting
# ‘Agent Summary’ report was failing when child fields were added
# Changing sort order on reports could cause them to fail
# Filter pick list was showing duplicate entries when devices shared the same name

Reseller Portal
# Reseller portal was redirecting to the Keymap page with a 403 error due to a double locale in the URL

Voice
# Poly – Single line key configuration was incorrectly disabling call waiting
# Grandstream – HT812v2 was failing to provision
# Grandstream – Local DHCP server on Grandstream ATA is now disabled
# All user groups were not present in the phone directory
# Caller ID change was not working when the caller name contained a space
# User’s display name on the mainUserCallflow was not updating when their name changed
# Silent monitor QuickCall was incorrect when device-based
# Unable to save Account’s Emergency Caller ID in ‘DT-Callflows’

Webhooks
# Post-call webhooks were not being sent under load

Due to a power outage in Microsoft Azure’s West US 2 region, report generation for tenants on the North American instance of Dimensions has been impacted.

A mitigation is now in place and report generation has been restored. Reports scheduled between 04:40 and 10:00 UTC may not have run and will need to be re-run manually.

We are continuing to monitor all services for any further impact and will notify customers should any additional issues be identified.

We will provide updates as we receive them from Microsoft.

We will be applying a security update to the underlying voice platform of Dimensions Voice.
This change will be performed across both production zones.

Devices configured using DNS SRV records will automatically route between zones and are expected to continue operating without interruption.

Please ensure any manually configured devices are using DNS SRV records.

We will be performing an update to the server used to deliver Mitel firmware.
During this maintenance window, any Mitel 53xx handsets that have not yet been provisioned may be unable to complete provisioning.

On Sunday the 3rd of May between 21:00 and 23:00 UTC the United Kingdom clusters will be under maintenance in order to upgrade the underlying operating system During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 3rd of May between 08:00 and 11:00 UTC the North American clusters will be under maintenance in order to upgrade the underlying operating system During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 26th of April between 20:00 and 22:00 UTC the European clusters will be under maintenance in order to upgrade the underlying operating system During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 26th of April between 11:00 and 14:00 UTC the Australia and New Zealand clusters will be under maintenance in order to upgrade the underlying operating system During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

We’ll be applying an update to resolve the following:

# Reporting – Fix for summary reports with child fields not running
# Customer Portal – Fix for dashboard drill throughs routing incorrectly

We’ll be applying an update to resolve the following:

# Reporting – Fix for summary reports with child fields not running
# Customer Portal – Fix for dashboard drill throughs routing incorrectly

We’ll be applying an update to resolve the following:

# Reporting – Fix for summary reports with child fields not running
# Customer Portal – Fix for dashboard drill throughs routing incorrectly

We’ll be applying an update to resolve the following:

# Reporting – Fix for summary reports with child fields not running
# Customer Portal – Fix for dashboard drill throughs routing incorrectly

1.108.0 – April 15th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

1.108.0 – April 15th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

1.108.0 – April 14th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

1.108.0 – April 14th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

A security patch will be applied to the system.

This update is not expected to cause any service interruption.

1.107.0 – February 19th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

We’re currently investigating an issue where users are not appearing in the User Management > Users grid.

We’re observing similar behaviour in the Phones > Devices grid, where devices are also not being displayed as expected.

1.107.0 – February 19th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

1.107.0 – February 17th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

1.107.0 – February 17th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

1.106.0 – January 28th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

1.106.0 – January 28th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

1.106.0 – January 26th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

1.106.0 – January 26th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP

On Sunday the 11th of January between 21:00 and 23:00 UTC the United Kingdom clusters will be under maintenance in order to upgrade the underlying operating system.

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 11th of January between 08:00 and 11:00 UTC the North America clusters will be under maintenance in order to upgrade the underlying operating system

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 4th of January between 21:00 and 22:00 UTC the European clusters will be under maintenance in order to upgrade the underlying operating system

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.

On Sunday the 4th of January between 12:00 and 14:00 UTC the Australia and New Zealand clusters will be under maintenance in order to upgrade the underlying operating system

During this period all customer facing services and data collection from PBX Collectors will be intermittently interrupted.