Dimensions 1.109.0 – June 3rd, 2026

Features

Conversational Intelligence
# ‘Call Scoring’ support added

Customer Portal
# Supervisor access type requirement no longer required on the ‘Recording Playback’ role

Dashboard
# Persistent Agent State filter now available on the Agent grid

Platform
# 3CX – Calls now suppressed if connections exceed 500
# Wildix – Initial beta support for Wildix integration

Provisioning
# Support added for Cloudflare R2 storage for call recordings
# Contact directory items now shown in the configuration section without searching

Reporting
# New ‘Queue Performance By Name’ report template added
# Filtering support added for ‘Force Away’ agent status reason
# New ‘Calls by Business Area’ report template added
# Percentage stat rendering improvements
# Report groups view added for ‘Long Calls’ and ‘Repeat Calls’
# Reports can now be set to auto-run if they have not already been run
# Scheduled reporting based on day of the month
# Workspace configuration support added for setting top/bottom longest %
# Workspace configuration support added for setting repeat call duration
# ‘User Group Name’ field added to segmented list reports
# PII highlight added to transcription timeline

Voice
# Poly – VVX350 multi-page config support added
# Yealink – Support added for T73U/T73W/T77U/T85W/T87W/T88V models
# Short Display Name property added for users to use on BLFs etc.

Connect Web
# Double-click to dial support added from a contact
# BLF support added for contacts in Favorites
# Contacts view is now shown automatically when initiating a transfer
# Personal contact directory support added
# ‘Send to’ option added on Contacts when WebRTC is on a call
# ‘Add Contact’ option added from Call History
# SIP registration now only uses the configured primary and secondary codecs.

Fixes

Billing
# Billing data was not being displayed on large accounts

Conversational Intelligence
# Auto region detection added to handle AWS bucket location
# Accept button to enable transcription was not selectable

Dashboard
# Dashboard layout could become corrupt

Infrastructure
# ACD feature control was failing after deployment

Platform
# Kazoo – Group pickup with a preceding webhook was being modeled incorrectly
# 3CX – Transient collector disconnects were causing calls to not be modeled correctly
# 3CX – Connections from the same device in the same call are now merged
# 3CX – Group names were not updating correctly
# 3CX – New queues were not visible when no agents had been added

Provisioning
# Unable to change tenant profile from ‘Insights’ to ‘Analytics’

Reporting
# ‘Agent Summary’ report was failing when child fields were added
# Changing sort order on reports could cause them to fail
# Filter pick list was showing duplicate entries when devices shared the same name

Reseller Portal
# Reseller portal was redirecting to the Keymap page with a 403 error due to a double locale in the URL

Voice
# Poly – Single line key configuration was incorrectly disabling call waiting
# Grandstream – HT812v2 was failing to provision
# Grandstream – Local DHCP server on Grandstream ATA is now disabled
# All user groups were not present in the phone directory
# Caller ID change was not working when the caller name contained a space
# User’s display name on the mainUserCallflow was not updating when their name changed
# Silent monitor QuickCall was incorrect when device-based
# Unable to save Account’s Emergency Caller ID in ‘DT-Callflows’

Webhooks
# Post-call webhooks were not being sent under load