Dimensions 1.111.0 – August 5th, 2026 (UK Region Only)

Features

Conversational Intelligence
# Reduced the number of similarly named topic clusters
# Email alerts are now sent when ‘Analytics Credit’ is low
# A message is now shown when ‘Topic Clusters’ have not yet been generated

Customer Portal
# New HubSpot Server-side Integration – HubSpot – Direct contact directory lookup support
# New HubSpot Server-side Integration – Call activities, transcriptions, and follow-up tasks can now be pushed to HubSpot

Platform
# 3CX – Added the ‘First Rung User Email’ and ‘Last Rung User Email’ fields to call session data
# Horizon – Added an email link for updating the Horizon PBX configuration
# Horizon – Passwords are now rotated only once every seven days
# Synthflow – Added the Synthflow PBX collector
# Wildix – Added presence synchronization support

Reporting
# Improved report views
# Updated the group view in the ‘Long Calls’ report

Reseller Portal
# Added a new customer-level ‘Manage Billable Items’ control

Voice
# The Caller ID ‘Default’ label is now editable
# Caller ID numbers can now be reordered

Connect Web
# Added a new CTI-only mode

Fixes

Conversational Intelligence
# Phone numbers were not redacted in transcriptions
# Silence statistics were not being produced
# The ‘Conversational Intelligence’ field was missing from the filter documentation
# Applied a security update to the PII redaction component

Provisioning
# Linked users could not be added to other tenants
# ‘Tenant Profiles’ were not available at the account level during onboarding
# The selected tenant tier disappeared from the login drop-down menu when the window was resized
# No error was shown when valid credentials from a different tier were entered

Reporting
# The user table in the ‘Long Calls’ report displayed an empty column
# Improved the sizing of donut charts
# The ‘Users Generating the Longest Calls’ click-through was filtered only by user
# The ‘Top Repeat Contact Contributors’ click-through was filtered only by user
# Weekday data did not include lost calls after the date range was changed
# Users with identical names could not be added to a filter
# View templates could be uploaded with duplicate names
# Views did not load automatically after a template was uploaded
# Conversational Intelligence and report views did not appear in ‘Recent Items’
# Reports supporting child fields contained blank lines when exported to Excel

Reseller Portal
# Disabled ‘Tenant Profiles’ could be selected when creating an account

Voice
# Poly – The park key was configured incorrectly
# The PBX grid in the Reseller Portal required layout improvements
# Yealink – AX83H handsets did not always ring

Connect CRM
# Zoho – The default region was not used when a user had no region configured
# Zoho – Searches stopped when one result returned a 400 response

Connect Web
# Personal Dashboard incremental statistics were not updating
# A user was shown incorrectly in the ‘Group Call Session’ view