Dimensions 1.110.0 – July 16th, 2026

Features

Conversational Intelligence
# Allow pasting of keywords into configuration
# Auto save when adding a single keyword
# Topic Clusters now grouped within their business area instead of globally
# Support for customer-wide credit bundles
# Support for CI configuration Export/Restore

Customer Portal
# ‘Quality Assurance’ role now visible in Users grid
# Search input fields no longer trigger password extensions
# Training Hub available for Customer users (Phased Rollout)

Dashboard/Wallboard
# Ability to template Dashboard/Wallboard Views

Platform
# 3CX – ACD calls that overflow to voicemail now segment
# Intermedia – Beta support for Intermedia Extend
# Puzzel – Beta support
# Synthflow – Beta support
# VanillaIP – Beta support
# Wildix – Pre-release support
# Kazoo – Use ‘SIP Request’ header instead of ‘To’ for DDI number
# Kazoo – Qubicle calls that overflow now segment
# Teams – Improved modelling of queue calls, including ring and wait times
# Teams – Simplified Teams provisioning

Provisioning
# Ability to select and override firmware on a device level
# Ability to create PBX users without email addresses
# “Not enough user licence available” warning now shown when attempting to exceed licence limits
# New ‘Customer Management’ role that restricts creation/deletion of Customers

Reseller Portal
# New ‘Alerts’ section with email notifications

Connect Web
# Contact matching and personal directories now supported
# Support for switching audio devices during calls
# Auto re-apply current profile if edited
# Yealink headset support

Fixes

Customer Portal
# Editing a contact displayed a low-resolution blurry image

Dashboard/Wallboard
# Agent time in status was not resetting when changing away reason
# Performance improvements

Platform
# 3CX – Blind transfer via route point does not segment
# 3CX – Handle trunk device deletion and creation
# 3CX – Initiating a call from desktop client to mobile shows incorrect call direction
# 3CX – Improved conference call modelling
# 3CX – New PBX users not being synced correctly
# Kazoo – Cannot initiate a silent monitor with device-based quick call
# Kazoo – Inbound external forwarded call scenario causing stuck call
# Kazoo – PBX dispositions not being reported when wrap times exceeded 2 minutes
# Teams – ‘Teams Calls by Meeting’ drill through incorrect when primary field is ‘Conference/Meeting Name’
# Teams – ‘Teams Calls by Meeting’ including users (not just meetings) and multiplying values
# Teams – ‘Teams Calls by User’ calls being multiplied
# Teams – ‘Teams Calls by Meeting’ now display each individual conference

Provisioning
# Linking a user to a higher tier can fail
# ‘Observer’ role does not prevent users from removing/adding filters in a report
# Spanish locale prevents all customers from showing in the Reseller → Customers grid
# Grandstream – HT712v2 failed to provision
# Mitel – 69xx IC key doesn’t make a call
# Only sync CSV and Manual directories to Kazoo Account doc
# Stop providing blank phone configuration when connection to PBX fails (e.g., with 429s)
# Unable to update billing type for a device
# Dimensions feature codes do not work with migrated accounts

Reporting
# Pick lists failing to load when empty
# Unable to save DDI numbers when creating a disposition
# User filter menu slow with large number of users
# User pick list is now updated immediately

Connect FireTV
# Duplicate client registrations causing licensing errors

Connect Mobile
# Android – Unreliable WIFI/data connection can cause the app to crash

Connect Web
# ACD state control can stop working until page refresh
# Call bar disappears when a call is placed on hold with shortcut key
# E911 message not localised
# Incorrect caller ID shown on blind transfer calls
# Presence profile selector may not always display
# Tones play through ringing speaker when using DTMF during a call