1.108.0 – April 14th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name