1.106.0 – January 28th, 2026

Features

Conversational Intelligence
# Add ‘Business Area’ configuration support
# Conversation view updates
# Allow ad-hoc call transcription
# Add ability to swap the User and Customer speakers

Platform
# Kazoo – Ability to be able to report upon contact centre dispositions and notes
# 3CX – Add ‘chid’ as interaction id field
# 3CX – Shows agents as ‘Offline’ when they have no devices registered

Provisioning
# Show PBX connection state and information on the Phone System grid

Reporting
# Report view controls enhanced and updated
# Report filtering improvements
# Add ‘Transferred Out’ as a default display column to the ‘Calls Completed by Agent/User’ report
# Add Conversation Intelligence reporting fields to ‘Call List (User)’ reports

Voice
# Handle carrier strategy changes when allotments are not being used
# Increase password strength on PBX users to match Kazoo secure password configuration
# Allow port index and device name to be configured when creating a new device
# Option to show ‘Reboot’ and ‘Sync’ buttons on Kazoo 4.3
# Yealink – Support for T73U/T73W/T77U/T85W/T87W/T88V
# Yealink – Add support for showing device registration RPS PIN
# Grandstream – Support for 144CFF mac address range
# Migration – Add Support for migrating settings from devices
# Migration – Support Line & BLF override key
# Migration – Sidecar/expansion support
# Migration – Avaya & Cisco support

Voice – Callflows
# Add toggle for adding missed call alert to a users main callflow
# Add email override for missed call alerts
# Allow Toggle between VM and TTS
# Added ability to modify users main callflow
# Main Number configuration support

Fixes

Platform
# Kazoo – Handle ‘Group Pickup Feature’ callflows
# Teams – Handle repeated updates for the same call
# 3CX – Calls failing to tag when using a custom callflow

Rest API
# User patch fails with 415
# Customer patch fails when updating tenant profile

Reporting
# When a click through is for a time period the last minute is attributed to the next period
# Schedule report names using template name instead of report name when retrieved from cache
# ‘Incoming Calls by Route Path’ report fails when tag fields are added
# ‘Calls by Week’ reports not always including current week
# Call direction incorrect on ‘Call List (User)’ reports

Connect Desktop
# ‘Caller ID Prepend’ not displaying

Connect iOS
# Custom branding logo not always been used
# Logging out of client may not remove push token

Connect Web
# Input device reverts to Windows Default after a restart
# Missing ‘Make Ready’ screen after ACD login
# Unnecessary hyphen in disposition line
# Add which SIP host is been used to the logs
# Call Quality label visible when not on a call

Voice
# Single device users able to have more than one device assigned
# Feature keys not working when hot desked in
# Child devices not always shown on device grid when there are large amounts
# Large contact directories may fail to be provided to handsets
# Don’t show Keymap option for parent devices on the devices grids
# Call Keys Doubled up and Gaps ignored when migrating Keymaps from AP