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Maintenance Completed Started: Feb 19, 07:00 | Ended: Feb 19, 11:00 | Europe/London (UTC+0) | Duration: 4 hours, 0 minutes

#MTN1043 Scheduled Upgrade of Services (Sprint 107 – North America)

Status: Maintenance

1.107.0 – February 19th, 2026

Features

Conversational Intelligence
# Add ‘Custom Dictionary’ configuration support
# Add ‘Business Area’ configuration support
# Support for ‘Transcription’ only, without ‘Quality Assurance’

Voice
# Option to disable voicemail on new user creation (also supported with CSV import)
# Disable Kazoo PBX when disable/terminate Customer

Webhooks
# Add Conversational Intelligence ‘Issue’, ‘Resolution’ and ‘Follow Ups’ to webhook payload

Fixes

Reporting
# Dashboard tiles not rounded
# Scheduled reports with Custom date ranges fail to run

Platform
# Kazoo – Refactor how PBX dispositions are queried to reduce load on platform
# Kazoo – Calls overflowed to Voicemail not always modelled correctly
# 3CX – Users incorrectly showing as offline on Dashboard Agent Grid

Rest API
# Failed responses not always including full error information

Voice
# Cisco – Incorrect payload sent on reboot request

Affected services
North America / Reseller Related Services
build_circle Enterprise Portal build_circle Reseller Portal build_circle Onboarding API
North America / Customer Related Services
build_circle Customer Portal build_circle Client Portal build_circle Call Reporting build_circle Realtime Statistics build_circle PBX Collectors build_circle Desktop Client build_circle Mobile Client check_circle Handset Provisioning
Updates
No updates yet.
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