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Incident
Resolved
Started:
Feb 19, 16:10
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Ended:
Feb 19, 19:57
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Europe/London (UTC+0)
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Duration:
3 hours, 47 minutes
#INC1066 Users and Devices Not Showing in Grids
Status: Degraded Performance
We’re currently investigating an issue where users are not appearing in the User Management > Users grid.
We’re observing similar behaviour in the Phones > Devices grid, where devices are also not being displayed as expected.
In some cases, the data does load, but only after a noticeable delay.
Affected services
North America /
Reseller Related Services
do_not_disturb_on
Reseller Portal
North America /
Customer Related Services
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Customer Portal
Updates
Feb 19, 17:21 Europe/London (UTC+0)
Identified
We have identified the issue which is related to a change made as part of S107 around user searching.
This change has been revered and a fix is currently being deployed to NA Prod.
Feb 19, 17:29 Europe/London (UTC+0)
Monitoring
The fix has now been deployed to NA Prod and we’re seeing users returning in the User Management > Users grid.
We’re seeing the same behaviour in the Phones > Devices grid.
Feb 19, 19:57 Europe/London (UTC+0)
Resolved
After further monitoring this issue is now resolved.