check_circle All Systems Operational
check_circle Operational do_not_disturb_on Degraded error Partial Outage cancel Major Outage build_circle Maintenance
Maintenance Scheduled Start: Apr 14, 14:00 | End: Apr 14, 17:00 | Europe/London (UTC+1) | Duration: 3 hours, 0 minutes
#MTN1198 Scheduled Upgrade of Services (Sprint 108 – Australia & New Zealand)

1.108.0 – April 14th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

Affected services
Australia & New Zealand / Reseller Related Services
build_circle Enterprise Portal build_circle Reseller Portal build_circle Onboarding API
Australia & New Zealand / Customer Related Services
build_circle Customer Portal build_circle Client Portal build_circle Call Reporting build_circle Realtime Statistics build_circle PBX Collectors build_circle Desktop Client build_circle Mobile Client
Maintenance Scheduled Start: Apr 14, 20:00 | End: Apr 14, 23:00 | Europe/London (UTC+1) | Duration: 3 hours, 0 minutes
#MTN1199 Scheduled Upgrade of Services (Sprint 108 – Europe)

1.108.0 – April 14th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

Affected services
Europe / Reseller Related Services
build_circle Enterprise Portal build_circle Reseller Portal build_circle Onboarding API
Europe / Customer Related Services
build_circle Customer Portal build_circle Client Portal build_circle Call Reporting build_circle Realtime Statistics build_circle PBX Collectors build_circle Desktop Client build_circle Mobile Client
Maintenance Scheduled Start: Apr 15, 07:00 | End: Apr 15, 11:00 | Europe/London (UTC+1) | Duration: 4 hours, 0 minutes
#MTN1200 Scheduled Upgrade of Services (Sprint 108 – North America)

1.108.0 – April 15th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

Affected services
North America / Reseller Related Services
build_circle Enterprise Portal build_circle Reseller Portal build_circle Onboarding API
North America / Customer Related Services
build_circle Customer Portal build_circle Client Portal build_circle Call Reporting build_circle Realtime Statistics build_circle PBX Collectors build_circle Desktop Client build_circle Mobile Client build_circle Handset Provisioning
Maintenance Scheduled Start: Apr 15, 20:00 | End: Apr 15, 23:00 | Europe/London (UTC+1) | Duration: 3 hours, 0 minutes
#MTN1201 Scheduled Upgrade of Services (Sprint 108 – United Kingdom)

1.108.0 – April 15th, 2026

Features

Conversational Intelligence
# Personally Identifiable Information (PII) redaction support added
# Multi-language transcription support (en/es/it/fr/de) added
# New ‘Karaoke’ mode for transcriptions during recording playback

Conversations
# Conversations view now available for recorded calls
# User interface updated to show transcriptions in ‘Chat’ bubble style

Provisioning
# PBX alerts now shown on the Phone Systems -> Connections grid
# Yealink – Support for T74U/T74W/T88W models
# Devices grid now shows current firmware version
# New 1 month storage retention option

Reporting
# New ‘Long Calls’ view
# New ‘Lost Calls’ view
# New ‘Repeat Calls’ view
# Power BI connector in preview (Requires REST API access)
# New ‘Calls by Business Area’ reporting template
# New ‘Calls by Topic’ reporting template
# New reporting fields for ‘Longest/Shortest Talk Time’ percentiles
# New reporting fields for ‘Repeat’ calls
# New reporting fields for ‘User Effort’

Voice
# New option to disable voicemail for users
# PBX now disabled when disabling/terminating a customer

Wallboard
# Support for TCL 4k UHD Fire TVs

Webhooks
# Additional ‘Answered / Last Answered User Email’ fields in the webhook payload

Connect Web
# Transcription/Summary data now available from the call history section
# New ‘Change Outgoing Caller ID’ feature support
# Improved ‘Contacts’ view layout to show more contacts
# User’s extension now visible in the profile area

Fixes

Dashboard
# Click through option from Dashboard tiles was missing
# Inconsistent real-time statistics

Platform
# Kazoo – Calls overflowed to voicemail were been marked as abandoned
# Kazoo – Queue number was being lost on restart

Provisioning
# Yealink – Support for T74U/T74W/T88W models
# Unable to migrate devices from Kazoo Advanced Provisioner
# Poly – Fix for incorrect daylight savings time
# Poly – VX350 does not show all keys
# Grandstream – Fax not working on HT8x

Rest API
# Time zones not taken into account when running reports

Reporting
# Reports failing when containing call disposition fields or park slot fields
# Date filtering was not taking time zones into account
# Call session view times were being not localised to the correct time zone
# ‘Calls Completed by Agent’ report was not populating the ‘Incoming Completed (inc. IC)’ field
# Unable to filter ‘Agent Status Detail’ report by ‘Agent State’

Webhooks
# Directory matches missing from webhook payload

Connect Desktop
# Static when 3rd party joins conference
# Unable to login using Office 365

Connect Web
# Personal dashboard does not show Tag name

Affected services
United Kingdom / Reseller Related Services
build_circle Enterprise Portal build_circle Reseller Portal build_circle Onboarding API
United Kingdom / Customer Related Services
build_circle Customer Portal build_circle Client Portal build_circle Call Reporting build_circle Realtime Statistics build_circle PBX Collectors build_circle Desktop Client build_circle Mobile Client build_circle Handset Provisioning
Incident Resolved Started: Feb 19, 16:10 | Ended: Feb 19, 19:57 | Europe/London (UTC+0) | Duration: 3 hours, 47 minutes
#INC1066 Users and Devices Not Showing in Grids

We’re currently investigating an issue where users are not appearing in the User Management > Users grid.

We’re observing similar behaviour in the Phones > Devices grid, where devices are also not being displayed as expected.

In some cases, the data does load, but only after a noticeable delay.
Affected services
North America / Reseller Related Services
do_not_disturb_on Reseller Portal
North America / Customer Related Services
do_not_disturb_on Customer Portal
history Maintenance & Incident History